STRAIGHT ANSWERS · FOR HVAC OWNERS
BrassHoller is an early-stage AI receptionist for HVAC owners. These answers separate the setup and text-only preview available today from live receptionist features still in development.
BrassHoller is being built as an AI receptionist for HVAC businesses. The intended role is to give callers a first response, gather useful job details, and help them find a next step. The live receptionist is not available today; owners can currently save setup preferences and try a text-only sample preview in the private workspace.
In the private owner workspace, an owner can save a service area, operating hours, job types, price guidance, urgent contacts, and a human-transfer preference. These are setup preferences only. Saving them does not answer calls, send texts, book appointments, route urgent requests, or transfer callers.
An owner can enter a caller scenario and generate one sample written reply using the saved service area, operating hours, job types, and price guidance. It is a simulation for review: it does not contact a customer, use urgent contacts to route a request, or start a human transfer.
No. Live call handling and customer texting are unavailable today. The preview produces sample text for an owner to review; it does not answer a phone, send a text, or follow up with a caller.
No. Appointment booking is unavailable today. The current product has no active calendar-booking workflow or calendar connection.
No. Urgent and on-call routing are unavailable today. An owner can save urgent contact details as setup guidance, but BrassHoller does not page, call, or route a request to those contacts.
No. Human handoff and call transfer are unavailable today. The saved human-transfer preference records an owner preference only; it does not connect a caller to a person.
No. The available product is owner setup and a text-only sample preview. There is no active phone, SMS, appointment-booking, urgent-routing, dispatch, or call-transfer integration.
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